Last updated: October 2026
This policy applies to all equipment rentals and event services provided by LED Express Audiovisual Ltd. Please read it together with our Terms & Conditions. Your quote or invoice may include specific terms that also apply.
1. Deposits
- A deposit, as stated on your quote, is required to secure your date and equipment.
- Equipment is not reserved until the deposit is received and the booking is confirmed.
- The remaining balance is due as stated on your invoice, and before setup unless agreed otherwise.
2. Cancellations by you
- Please cancel in writing (email or WhatsApp) as early as possible.
- Because we reserve equipment and crew for your date and may turn away other bookings, deposits may be non-refundable or partly refundable depending on how close to the event you cancel. The applicable terms are stated on your quote or invoice.
- Where possible, we are happy to move your booking to a new date, subject to availability.
3. Changes to your booking
Changes to date, venue, timing, screen size or equipment are subject to availability and may change the price. We will confirm any changes in writing.
4. Cancellations by us
In the rare event that we cannot provide the agreed service for reasons within our control, we will offer a suitable alternative or a refund of amounts paid for the affected service.
5. Setup, timing and overtime
- Setup and dismantle times are agreed before the event. Please ensure the venue is accessible at those times.
- If the event runs longer than booked or access is delayed, overtime may be charged.
6. Care of equipment and damage
- Equipment remains our property at all times and should only be operated or moved by our crew.
- You are responsible for loss of or damage to equipment caused by your guests, staff, other suppliers or the venue, other than normal wear and tear.
- Repair or replacement costs for such damage will be charged at a fair value.
7. Weather and outdoor events
For outdoor events, we plan weather protection with you. In severe weather, our crew may pause or stop operation to protect people and equipment. Safety always comes first.
8. Power
Unless we agree to supply power, the client is responsible for a stable and adequate power supply. We are not responsible for interruptions or damage caused by unstable power.
9. Questions
Contact us at info@audiovisual.ng or +234 000 000 0000 for any questions about this policy.
